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Leading a Diverse Workplace

by MARC LACOURSIÈRE on JUNE 3, 2019 In her 1987 book, That’s Not What I Meant Deborah Tannen highlights how where we’re from, our life experiences, culture, generational and other factors contribute to the way we communicate. Rather than creating a culture in our...
A World of Mendacity

A World of Mendacity

by WAYNE VANWYCK on MAY 21, 2019 A theme of the play, Cat on a Hot Tin Roof is mendacity, an interesting word that means lies and untruths. The play reveals an intricate web of lies within a dysfunctional family and examines the discrepancy between who people pretend...

Bring Honesty to Your Leadership

by MELANIE TAYLOR on MAY 1, 2019 Trust is a key element of effective leadership and honesty is essential to build that trust. If you were asked to rate yourself on a scale of 1-10, where 10 is extremely honest, what score would you give yourself? What elements of...
Priorities…. Where Do I Begin!

Priorities…. Where Do I Begin!

  by JUDY PRESZCATOR on APRIL 9, 2019 How do you prioritize anything when everything seems essential?  This is an aged-old question and it has been the dilemma for many sales people regardless of geography, time and product.  If you are feeling this way, you’re not...
Learning to Trust

Learning to Trust

by MARC LACOURSIÈRE on JULY 16, 2018 Trust is an important element of successful strategic planning. Every year, usually in the last fiscal quarter, senior leadership teams book an offsite meeting to set strategic objectives for the coming year. Perhaps part of that...
Coaching is a Competitive Advantage

Coaching is a Competitive Advantage

  by CAROLINE ROWAN on FEBRUARY 1, 2019 Your customers have specific needs when they do business with you. Meet those needs and you will have happy customers; fail to meet those needs and the reverse will be true. It is the same with those who work in the...
Make Cold Calls Warm & Fun

Make Cold Calls Warm & Fun

by GEORGE KIORPELIDIS on DECEMBER 10, 2018 When you start out in any business, customers and clients rarely line up at your door to sample your goods and services, and you probably don’t have a big advertising budget to draw them in. So what do you do if the idea of...
Conversational Intimacy

Conversational Intimacy

Men, women crave it more than chocolate. We often talk about emotional and social intelligence—and emotional and physical intimacy—without acknowledging that intimacy starts with an intelligent conversation, a verbal or nonverbal valentine. Factoids: Our brains are...
Ask to Understand

Ask to Understand

I love to ask questions. I’m naturally curious and I like to understand what’s going on in the mind of others. The better you understand the perspective, wants and needs, values and beliefs, rational and emotional reasoning of others, the better your ability to:...